Active WFMS-subscribed Insurers have the option of authorizing "Insurer Delegates" - administrative/support staff to access claim information, documents and sign/file available online forms.

An Insurer Delegate must complete the online "Insurer Delegate" application (Link to Insurer Delegate application) to be available for selection by a subscribed Insurer.  Every subscriber must have a UNIQUE (to each individual subscriber) and valid email address that MUST be accessible to receipt of WFMS Websupport emails ( websupport@wcc.state.md.us). 

Insurers cannot designate another active WFMS subscriber in another role (e.g. Insurer, Attorney) as a Delegate; a Delegate may be selected by/for multiple subscribed Insurers.  Insurer Delegates cannot approve other Delegates nor affect an Insurer's Delegate listing in any way. 

An Insurer Delegate has access to claim documents in which the insurer is a party and may sign/file appropriate forms for the Insurer.   An Insurer Delegate MUST use their individual subscription (user name/password) to access Online Services, they CANNOT use another subscriber's subscription/login or utilize the Insurer subscription.  Such is a violation of the Terms of Service and subject to revocation of access to Online Services.  Insurer Delegate subscriptions bear the same rules of conduct as all other subscribers: e.g. must have a unique email address and profile information and function within the rules and polices of the posted Terms of Service agreement.

IMPORTANT: A Delegate's access is completely dependent on the authorizing Insurer.

Insurer Delegates must select the Insurer via the "radio button" on their Delegate Select page to assume correct document view and form filing/signature permissions.

If an Insurer is revoked, all Delegates authorized by that Insurer are also revoked.  The will happen when a change in the Insurer Designee for an insurer is made.  The replaced Insurer Designee is immediately revoked and the new Insurer Designee immediately invited via email to activate their Online Services subscription.  The new Insurer must then re-authorize all Delegates formerly authorized by the defunct Insurer Designee.   Communicate with your authorizing Insurer to assure you are aware of any impending changes so that you may respond quickly, without interruption in your WFMS access.

Subscribed Insurers are responsible in all cases for the activities of their Delegates and are culpable to the extent of the law, including termination of access for violations of the online Terms of Service agreement.  Attempts to commit fraud against the State of Maryland or the Workers' Compensation Commission may be subject to civil and/or criminal penalties and criminal prosecution.  Insurers authorizing a Delegate are responsible for selecting/adding or deleting them from their Insurer Delegate list.  A Delegate application provides NO access to WFMS services until selected by a subscribed Insurer.  The subscribed insurer will maintain and/or terminate their Delegate list.

Access to claim-related documents and WebForms is based upon the INDIVIDUAL subscribed Insurer's appearance as a party in each claim.  For security purposes all subscriber activity is logged (including IP address) and all information transmitted is encrypted. The results of claim information and claim document inquiries are printable from the WFMS Document Viewer/browser.  Each subscriber is responsible for the privacy and security of all content once presented on their personal computer (PC).  Access to WFMS services are a premium/privilege.  Adherence to all terms and policies are requisite to qualify and maintain active status.

All subscribers must notify the WCC immediately of any violation of the Online User Services Agreement or WFMS security by any other party who may obtain possession of subscriber access information (user name/password).

When suspended or revoked for failed logins or other reasons, a subscriber may not submit an application for or otherwise obtain a new subscription. Each subscriber is permitted only one subscription and must abide by all posted rules, terms and policies.  Contact WFMS Websupport via your registered email address.  The policy and procedures for lost/forgotten passwords is posted to our Subscriber Help page.

• Password resets via the automated password reset adjacent the log-in window are available to subscribers who are Active or Suspended.  The reset information is emailed to your registered email address (there is no option to send this information to an email address unknown to Online Services).  If your status is Revoked or you did not maintain your contact information to include a current email address, please contact WFMS Websupport with complete details of your problem via email to websupport@wcc.state.md.us.

• Once activated and selected by an Insurer, the Insurer Delegate must use their "Delegate Select" page to validate their identity via the selection from the available Insurers listed.  Those Insurer Delegates who act on behalf of multiple Insurers must select the Insurer for whom they are acting to file appropriate forms for the proper signature and Insurer information to appear on the WebForm signature.

• All questions relevant WFMS Online Services must be sent via email to websupport@wcc.state.md.us.  We do not provide support for Online Services via telephone.   If deemed necessary or more expedient, a Websupport staff will contact the subscriber via telephone.   All reports of problems or other issues must include complete information, e.g. the subscriber's name, specific problem or error message received and the MD WCC claim number.

Web Browser Requirements

WebForms

All online WebForms require Formatta Filler software installation.