Insurer Delegate subscriptions
Active WFMS-subscribed Insurers have the option of selecting "Insurer Delegates" - administrative or support staff - to access claim information, documents
and file available forms. The Insurer subscriber is responsible for authorizing and providing basic support for their Delegates.
The Insurer Delegate must complete the appropriate online application, selecting the "Insurer Delegate" application from those available. Insurers may not designate another WFMS subscriber (e.g. Insurer, Attorney) as an Insurer Delegate delegate; however a subscribed Insurer Delegate may be selected by and act for multiple subscribed Insurers. An Insurer Delegate has access to claim documents, excluding non-public information, in those claims where the Insurer is a party and they may file appropriate forms for the Insurer. An Insurer Delegate MUST use their individual subscription (user name/password) to access Online Services; they CANNOT use another subscriber's subscription/login.
Five (5) Delegates are available
by default and up to 30 Insurer Delegates may be
available for authorization by each Insurer; Insurer Delegates may not approve other Delegates nor affect an Insurer's Delegate listing in any way. Any request for Delegates in excess of the default five (5) requires a written justification and administrative approval. The request may be emailed to: firstname.lastname@example.org.
Insurer Delegate subscriptions bear the same rules of conduct as other subscribers. They must have a unique email address and profile information. Subscribed Insurers are responsible in all cases for the activities of their Delegates while logged on to WFMS and are culpable to the extent of suspension or termination of access for violations of the Online Terms of Service agreement.
Insurers authorizing a Delegate are responsible for selecting/adding or deleting them from their Insurer Delegate list. A Delegate application provides NO access to WFMS services until a subscribed Insurer personally enters the subscribed Insurer Delegate via their "Add Delegate" menu button on their Delegate List page. The subscribed insurer must maintain and/or terminate a Delegate if they are replaced or deleted from employment. Subscribed Insurers authorize their Delegate(s) from their WFMS interface. A Delegate may subscribe to WFMS via the online application, but they have no access until designation/selection by an active Insurer subscriber in good standing.
All subscribers must notify the WCC immediately of any violation of the Online User Services Agreement or WFMS security by any other party who may obtain possession of subscriber access information (user name/password).
*Note: If any Insurer Delegate works for more than one Insurer, they must assure via their Delegate Select page that they are submitting any form for the correct Insurer. The Insurer should note this requirement to their Delegate(s).