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  Suspended Account or Password Problem?

Basic WebForms Information Sharing Online Services? NO!
WFMS WebForms Instructions Page Attorney Proxy Information How to update your email address or other Contact Information (REQUIRED)
If you cannot find a solution to your problem from the subjects linked above or those listed below, please contact us via email: websupport@wcc.state.md.us.   WCC Public Service and other administrative staff do not provide technical support for our Online Services.

It is always strongly advised that most current version Microsoft Internet Explorer is used for our WFMS Online Services.
Known alternate browser issues include:

  • Google Chrome - Printing: no multi-page documents; single pages print irregularly.  There is no fix or solution, use Internet Explorer or current Firefox for our document viewer.  Online Forms - not available; does not integrate with Formatta Filler for online forms.

  • Firefox - Printing: no multi-page documents; single pages only.  May not properly display items such as sortable lists.

  • Basic WFMS services are supported by most contemporary Internet browsers; WFMS Websupport staff does not provide subscriber support for alternate Internet browsers; WebForms software (Formatta Filler) is available only for Windows operating systems.

  • WFMS View Claim Documents inquiries require that the claimant Social Security number is entered plus one additional field: claim number, surname or date of birth.

    • Effective August 24, 2012 the claimant’s Social Security number (SSN) is a REQUIRED field to View Claim Documents and use the First Report of Injury search (available to some subscribers).

      The SSN entered MUST BE VALID, as an example, entering 000-00-0000 or 999-99-9999 will not grant access to view documents in the WFMS system, no wildcard option can be used in the SSN field.

      This affects only document viewing services; Claim Inquiry, File Forms, Hearing Issues, Hearing Results, Award Inquiry, etc. are unchanged. The Public Claim Data Inquiry function on our home page is not impacted by this change.

      This additional security is required to secure non-public information in the View Claim Documents service and resultant recent abuses of our web site intended to access WCC information for unauthorized purposes.

      Research on (prior or other) claims not accessible due to these changes may be facilitated by visiting Public Service at our main office in Baltimore City during normal business hours. Their email address is: info@wcc.state.md.us

  • All other WFMS Online Services inquiries and searches require that two identifying elements are provided in the listed input fields.  The available choices are: WCC Claim Number, Social Security number, date of birth (MM/DD/YYYY format) and surname.

    • The claimant last name or surname input may be entered as a "wildcard" search; please enter ONLY the first two (2) letters of the last name.  Remember that you are searching through structured information and your search must match our data to provide a successful result.

    • In claims where no Social Security number (SSN) exists (the claimant does not possess or did not provide this information) you are required to provide information for two of the remaining three (3) data fields.  All claims filed without a valid SSN are listed with 000-00-0000 in our data database as defined by WCC regulation.  When no SSN is provided it is not available as an element for a claim search or query.

  • Please use the automated lost/forgotten password reset feature adjacent the WFMS login button if your subscription status is suspended (or active) and you require a password reset.  The service will send a single use password to your registered email address automatically.  The service will not function if your status is pending, revoked or denied.  The service will not function if your registered email address is not accessible to you; you cannot change your email address or otherwise service your subscription via the automated password reset.

  • WFMS Online Services subscribed ATTORNEYS:  The information entered in your Online Services User Profile is the contact information in the WCC MasterFile for all Commission contact and official mailings.  Subscribed ATTORNEYS will update their mailing address and other contact information on their User Profile page; no printed form is required for subscribed ATTORNEYS. Attorneys who are not subscribers will continue to use the paper Attorney Registration/Information Change form.  Subscribers who are not attorneys, such as Employers or Insurers cannot change their mailing information via Online Services but must continue to use the forms defined for them.
    More information is here.

  • When reporting any problem to WFMS Websupport ( websupport@wcc.state.md.us) always provide complete information.  Emails should include specific information such as: WCC Claim number, specific error message received, approximate time the error occurred, description of the point in your transaction at which the error occurred, the specific form name submitting, document viewing, etc.  This will provide support staff with information to research and/or duplicate the error and will expedite the resolution of the problem.

The information provided below includes subscribers who have updated their Internet browser to MS Internet Explorer 7.x or 8.x. 

  • Subscribers must enable "session cookies" in their browser and include the MD WCC "Domain" as below in their "trusted sites" to allow pop-ups and trusted access.  Disabling all cookies will not disable pop-up windows.  The login page will not offer the Digital Signature ("I Accept") buttons if session cookies are disabled.
  • FORMATTA FILLER MUST BE UPDATED via the Filler AutoUpdate feature in Formatta Filler's "HELP" menu in order to properly function when the Internet Browser is updated.  This affects only existent installations of Formatta Filler when the browser is updated; installations of Filler with an existent Internet Explorer 7.x or 8.x will function normally and do not require running the Auto Update.
Basic Technical/Internet Browser (Internet Explorer) Information

Current Internet Explorer (IE) is recommended for most efficient WFMS access as some alternative Internet browsers may not support all WFMS functionality.  Internet Explorer or Firefox are recommended with  the WFMS Document Viewer.  Anyone may have more than one Internet browser installed on their PC if needed.

The WCC domain (http://www.wcc.state.md.us) and WFMS domain (https://services.wcc.state.md.us) must be enabled for pop-ups in the new settings and  added to "trusted" sites after SP2 installations and subsequent security updates to assure features are available.   New PCs must have the domains added to the Internet Explorer Trusted Sites.

FireFox, Chrome or alternate browser users note: WFMS Online Services Document Viewer does not function properly with current versions of Chrome.  You will be able to view or print only one page one (1) of any document via Chrome.  Please use Internet Explorer version 6.x or later or current Firefox to access WFMS Online Services for document printing.

Subscribers implementing SPAM filtering solutions must also add the WCC domain (*@wcc.state.md.us) for acceptance of email, as returned or blocked emails will result in revocation of WFMS access in accordance with the Terms of Service agreement.

The WCC cannot provide general IT support for everyone and the information provided herein is for guidance only.  We make no claims and provide no support for Internet browsers, each user or corporate entity is responsible for their PC/network security and compatibility with WFMS requirements.  Use of Internet Explorer has been requisite since WFMS Online Services inception and remains the most used Internet browser by an overwhelming majority worldwide.   Please contact your own IT support for additional information or assistance as required.

INSTRUCTIONS/POLICY for Suspended Subscriptions (Failed Logins X5)

Please use the automated lost/forgotten password reset feature adjacent the WFMS login button if your subscription is suspended or active and you need a password reset.  The service will send a single use password to your registered email address automatically.  The service will not function if your status is pending, revoked or denied.  The service will not function if your registered email address is not accessible to you; you cannot change your email address or otherwise service your subscription via the automated password reset.
  • Five (5) failed log-in attempts = wrong password or password entered incorrectly [Input error is the sole cause of password failure], result in suspension of WFMS access.

  • Once suspended, the subscriber must utilize the Lost/Forgotten Password reset function located on the WFMS Login page or contact WFMS Websupport via email only: websupport@wcc.state.md.us from their registered email address.   All requests for subscriber service must originate from the registered email address.

  • Websupport will not contact subscribers to maintain their account once suspended or revoked. 

  • For security purposes, WFMS access will be revoked for failure to reset your password or contact Websupport within 30 days of suspension.

  • If/when a subscriber requires service to their subscription for access to Online Services, the email request sent to Websupport must identify the subscriber by name and request the service requested clearly and plainly in the body text of the email.

  • WFMS passwords are selected by the subscriber at the time of application and expire every 90 days. Subscribers are prompted for a change of password by WFMS during their next session following the 90-day period.  Access is NOT blocked by this policy, the subscriber is prompted to change the password after login and cannot proceed without the password update.

  • WFMS passwords are 8-12 characters, alpha/numeric.   Passwords that do not meet such rules are not accepted during application or expiration prompt.

  • Passwords are ALWAYS case-sensitive, WFMS user names are not.  Passwords MUST be entered the same way at every login.  Check your CapLock.  Mixed case passwords are more difficult to enter correctly as they are not visible in the login window.

  • Suspended accounts will not be reactivated with the old password, the complete password reset is required, a new password selected as above. 

  • A new password must be different from previous password(s).

  • WCC staff does not have access to subscriber passwords, they are encrypted and are not retrievable.

  • Legal staff or assistants may not request WFMS subscription actions/maintenance for their employers.   Attorneys may not request subscriber service for their Attorney Proxy.  No support is accorded the unsubscribed staff or assistant of a subscribed attorney.  Each subscription is individual and is maintained by the individual subscriber only.  You may not share your Online Services subscription with anyone, as specified by the posted Terms of Service agreement.

WFMS security policies protect the rights of the injured worker and prevent their personal financial and medical information from unauthorized access.   Divulging your WFMS credentials endangers the claimant's personal information, not the subscriber.  Identity theft and other related criminal activities are a fact.  You are responsible for their protection by adherence to the posted Terms of Service.

It is strongly advised that all WFMS subscribers utilize a reliable anti-virus package such as Microsoft Security Essentials, McAfee VirusScan, Symantec/Norton.  The WCC receives numerous malicious emails and virus-generated messages from our customers. Remember to update your software DAT files; without current information, the software is not effective.

NOTICE - When submitting forms to the Commission that contain a "certification of service" to all parties, either electronically (via WFMS Online Services WebForms) or hardcopy,  you are by signature certifying that you have mailed a hard copy of the form to all parties in the claim.  It is the responsibility of the filing party to provide a hard copy to all parties when indicated by the WCC form directions. 
Neither WFMS Online Services nor the Commission provide service of such forms to other parties in a claim.

WFMS Online Services WebFormsBACK TO TOP

WebForms are posted and accessible to authorized subscribers who may file forms with the Commission. Forms are accessed from the subscribers' menu option: FILE FORMS

  • All WebForms, either subscriber or non-subscriber forms (such as the Employer's First Report of Injury form) require Formatta Filler free software.  The small-footprint software permits online submission of the forms, printing/saving the completed form and local access to the saved completed forms.  See http://www2.formatta.com/download/download.asp?itype=F to view Filler data and requirements or to download/install Formatta Filler.   Formatta Filler does provide its own "Help" file utility.

  • A subscriber must be party in a claim to file appropriate forms. 

  • Online forms are dynamic and require the claim number to be entered prior to selection of a form from those listed.  After the claim number is entered into the field and the form selected, each will pre-populate with the subscriber's information and the current claim information specific the form.  The subscriber needs only to select the form action desired and "sign" & submit the form. 

  • After submission, the completed form can then be printed and/or saved for file and "certification of service" to other parties in the claim (when indicated on the form).  "Blank" copies of these dynamic forms cannot be saved for later submission. 

  • Additional forms will post as they are developed.

  • ONCE SUSPENDED OR REVOKED, A SUBSCRIBER MAY NOT SUBMIT AN ONLINE APPLICATION FOR A NEW SUBSCRIPTION. EACH SUBSCRIBER IS PERMITTED ONLY ONE SUBSCRIPTION AND MUST ABIDE BY THE RULES AND POLICIES STATED.

  • The WebForms service permits authorized subscribers to file the commonly-used WCC online.  Access to the forms is  provided via the subscriber's Menu atop their WFMS page.  The digital-signing process incorporates an attest to the signer's identity as registered with the WCC and utilizes the subscriber's WFMS identity (login) and password to encrypt the form/document for Internet submission. 

  • Subscribers are able to view their electronically filed forms after processing when the submission is successful.

  • ALL successful form submissions generate a confirmation receipt emailed to the subscriber's registered email address.  Submission failures will dispatch a failure notice to the subscriber's registered email address.

  • Any (non-subscriber) form that offers an email address input will also send the submission status receipt to the email address entered on the form.  This includes the Employee Claim form, Employer's First Report of Injury and Vocational Rehabilitation status forms.

  • Online forms submission may NOT be available 24X7, data network maintenance and "back-up" processes overnight will impact submissions during late PM and early AM hours as well as during unscheduled service outages. 

All should note that a functional "digital signature" is applied when any subscriber selects the "I Agree" button to access WFMS during the login transaction.   Such selection acknowledges a review and understanding of the posted Terms of Service: its relevant and applicable rules, provisions and penalties.

Maintaining User Profile and Updating Contact InformationBACK TO TOP
As stated in the posted Terms of Service (displayed and acknowledged each time a subscriber clicks " I Agree" at login) WFMS Online Services subscribers are required to maintain their "Profile" information, including a current and valid email address.  Websupport does not update profile information.  Websupport cannot realize a subscriber has changed their email address if the subscriber has not recorded the change in their "Profile "unless email sent to the address is returned or refused.   Subscribers who cannot be contacted via email will be "revoked" from online access for violation of the above requirement, a primary provision of the WFMS Online Services Terms of Service agreement. 

During any WFMS session, simply select the User Profile page from the Menu Bar, enter the new information and "Submit". 
Insurer subscribers must use the Insurer Designee update feature to change any contact information as mandated and specified by COMAR regulation.
WFMS Subscription applications are deleted from the WFMS database 30 days post completing the online application.   Most applications not serviced by the subscribing attorney within 30 days are "mistaken" applicants who have not read the information on WFMS provided and do not intend to visit the WCC for ID validation or have forgotten their selected password in the long interim between application and activation. 

Those presenting for verification at the WCC in excess of this time limit can complete the online application while visiting the WCC Public Service area.  Suspended subscriptions left in excess of 30 days without contacting WFMS Websupport via email from the registered email address are revoked.
General Rules and Policies         

BACK TO TOP

bullet In the event of Internet/email outages, WFMS Websupport will respond to support issues as quickly as possible.  There is no telephone/voice support available for Online Services (WFMS subscribers outnumber the Commission's entire staff 5-1 at present).  Public Service or other WCC staff answering  telephones are not trained in the necessary technologies/policies/procedures to provide support or resolution.  Websupport staff does not provide claim information or claim-administration support and is available only during Commission operating hours as established by COMAR 14.09.01.31 :  8 a.m. - 4:30 p.m., Monday through Friday via email to websupport@wcc.state.md.us.

bullet Subscribers are permitted only one WFMS account.  If a subscription contains vital informational errors, such as an incorrect email address, that prevent subscriber access to their profile -  please contact websupport@wcc.state.md.us to notify us of the error and provide the correct information.  This should originate from the email address to be used for WFMS registration.  DO NOT complete multiple erroneous registrations to correct errors.  Other informational user input errors (typos) should be corrected via the subscriber's profile during WFMS sessions, (e.g. wrong WCC attorney code, telephone number, etc.).

bullet WFMS subscriptions are allotted individuals, not firms or companies.  Any subscriber that leaves employ and uses WFMS in their new job duties must UPDATE their subscription profile (email, contact info, etc.).  DO NOT resubscribe.  Attorney accounts are assigned by the WCC Attorney Code (appearance in a claim dictates the level of access) and Attorney Proxy accounts have access only once selected by a subscribed attorney.  LIKEWISE, if an attorney proxy leaves the employ of an attorney or law firm, it is the subscribed attorney's responsibility to delete the departed staff from their proxy list and to have any new designee register for WFMS so they may be selected as a new proxy.  If a subscribed Attorney or Attorney Proxy relocates with to a different law firm, they CANNOT submit a new application for WFMS.

bullet WFMS subscribers who do not read the Terms of Service (TOS) Agreement or provided support information (this HELP page, WFMS "The Basics - How to Begin"; all available from the WFMS menu above) may be in direct violation of the TOS by divulging their WFMS subscriber access information to anyone else or other activity that is expressly and specifically prohibited by the TOS.  Those in violation will have access to WFMS revoked.  Attorney Proxy designees are also subject to the subscribed attorney's loss of WFMS access if revoked for violations of the Terms; there are no exceptions.  Ignorance of the Terms of Service is not a valid excuse for violation as they are noted, accepted and available onscreen at every login.   NOTE: In all references, "subscriber" means the individual subscriber.