If you cannot find a solution to your problem from the
subjects linked above or those listed below, please contact
us via email:
email@example.com. WCC Public
Service and other administrative staff do not provide
technical support for our Online Services.|
Current version Google Chrome or Microsoft
Edge are best for WFMS Online Services. The WCC
domain (https://www.wcc.state.md.us) and WFMS domain
(https://services.wcc.state.md.us) should be enabled for
enabled in your browser.
Recommended web browsers
Google Chrome, MS
- Best options. Be sure they are up to date.
Internet Explorer -
version 11.x will be unsupported by
Microsoft in June 2022. Please change your access
to Edge or Chrome.
- Generally compliant Add-ons, especially
security tools, can affect functionality. Be sure
it is up to date.
You must use your cursor to select the Submit button on
Formatta web forms to submit and use your cursor to select the Sign link in the
signature dialog instead of using the keyboard
WebForms software (Formatta Filler) is
available only for Windows operating systems.
Subscribers implementing domain SPAM filtering solutions must also add the WCC domain (*@wcc.state.md.us) for acceptance of email
notices and password resets, as returned or blocked emails result in revocation of WFMS access.
as a PDF
in a new
The claimant's Social Security number (SSN, last four digits) is REQUIRED to View Claim Documents
to use the First Report of Injury search (available to some subscribers). This affects only document viewing services; Claim Inquiry, File Forms, Hearing Issues, Hearing Results, Award Inquiry, etc. are unchanged. The Public Claim Data Inquiry function on our home page is not impacted.
The SSN entered MUST BE VALID, as an example, entering 0000 or 9999 will not grant access to view documents in the WFMS system, no wildcard option can be used in the SSN field.
The injured worker is not required to provide a valid Social Security number on the Employee Claim form.
Research on (prior or other) claims not accessible due to these changes may be facilitated by visiting Public Service at our main office in Baltimore City during normal business hours. Their email address is:
All other WFMS Online Services inquiries and searches require that two identifying elements are provided in the listed input fields. The available choices are: WCC Claim Number, Social Security number, date of birth (MM/DD/YYYY format) and surname.
The claimant last name or surname input may be entered as a "wildcard" search; please enter ONLY the first two (2) letters of the last name. Remember that you are searching through structured
information and your search must match our data to provide a
In claims where no Social Security number (SSN) exists (the claimant does not possess or did not provide this information) you are required to provide information for two of the remaining three (3) data fields. When no SSN is provided for the claim it is not available as an element for search.
WFMS Online Services subscribed ATTORNEYS: The information entered in
your Online Services User Profile is your contact information in the WCC MasterFile for all Commission contact and official mailings. Subscribed ATTORNEYS will update their mailing address and other contact information on their User Profile page; no printed form is required for subscribed ATTORNEYS. Attorneys who are not subscribers will continue to use the paper Attorney Registration/Information Change form. Subscribers who are not attorneys, such as Employers or Insurers cannot change their mailing information via Online Services but must continue to use the forms defined for them.
More information is here.
When reporting any problem to WFMS Websupport ( firstname.lastname@example.org) always provide complete information. Emails should include specific information such as: WCC Claim number, specific error message received, approximate time the error occurred, description of the point in your transaction at which the error occurred, the specific form name submitting, document viewing, etc. This will provide support staff with information to research and/or duplicate the error and will expedite the resolution of the problem.
& Suspended Subscription
Please use the automated lost/forgotten password reset feature adjacent the WFMS login button if your
account is suspended or active and you need a password reset. The service will send a single use password to your registered email address automatically. The service will not function if your status is pending, revoked or denied. The service will not function if your registered email address is not accessible to you; you cannot change your email address or otherwise service your subscription via the automated password reset.|
Five (5) failed log-in attempts = wrong password or password entered incorrectly [Input error is the sole cause of password failure], result in suspension of WFMS access.
Once suspended, the subscriber must utilize the Lost/Forgotten Password reset function located on the WFMS Login page or contact WFMS Websupport via email only: email@example.com from their registered email address. All requests for subscriber service must originate from the registered email address.
Websupport will not contact subscribers to maintain their account once suspended or revoked.
For security purposes, WFMS access will be revoked for failure to reset your password or contact Websupport within 30 days of suspension.
If/when a subscriber requires service to their
for access to Online Services, the email request sent to Websupport must identify the subscriber by name and request the service requested clearly and plainly in the body text of the email.
Passwords are selected by the subscriber at the time of application and expire every 90 days. Subscribers are prompted for a change of password during their next session following the 90-day period. Access is NOT blocked by this policy, the subscriber is prompted to change the password after login and cannot proceed without the password update.
Legal staff or assistants may not request WFMS subscription actions
or maintenance for their employers. Attorneys may not request subscriber service for their Attorney Proxy. No support is accorded the unsubscribed staff or assistant of a subscribed attorney. Each subscription is individual and is maintained by the individual subscriber only. You may not share your Online Services subscription with anyone, as specified by the posted
Terms of Service agreement.
WFMS security policies protect the rights of the injured worker and prevent their personal financial and medical information from unauthorized access. Divulging your WFMS credentials endangers the claimant's personal information, not the subscriber's.
Identity theft and other
activities are a fact.
You are required to
abide by the posted Terms of Service.
Maintaining User Profile and Updating Contact Information||BACK TO TOP|
|As stated in the posted
Terms of Service (displayed and acknowledged each time a subscriber clicks " I Agree" at login) WFMS Online Services subscribers are required to maintain their "Profile" information, including a current and valid email address. Websupport does not update profile information. Websupport cannot realize a subscriber has changed their email address if the subscriber has not recorded the change in their "Profile
"unless email sent to the address is returned or refused. Subscribers who cannot be contacted via email will be "revoked" from online access for violation of the above requirement, a primary provision of the WFMS Online Services Terms of Service agreement. |
During any WFMS session, simply select the User Profile page from the Menu Bar, enter the new information and "Submit".
Insurer subscribers must
use the Insurer Designee
update feature to change
any contact information
as mandated and specified by COMAR regulation.
applications are deleted
from the WFMS database
90 days post completing
verification at the WCC
in excess of this time
limit can complete the
online application while
visiting the WCC Public
Service area. Suspended
subscriptions left in
excess of 30 days
without contacting firstname.lastname@example.org from the registered email address are revoked.|
General Rules and Policies |
BACK TO TOP
In the event of Internet/email outages, WFMS Websupport will respond to support issues as quickly as possible.
Email is preferred support available for Online Services. Public Service or other WCC staff are
optimal to provide technical support or resolution. Websupport staff does not provide claim information or claim-administration support and is available only during Commission operating hours as established by COMAR 14.09.01.31 : 8 a.m. - 4:30 p.m., Monday through Friday via email to email@example.com.
Subscribers are permitted only one WFMS account. If a subscription contains vital informational errors, such as an incorrect email address, that prevent subscriber access to their profile - please contact firstname.lastname@example.org to notify us of the error and provide the correct information. This should originate from the email address to be used for WFMS registration. DO NOT complete multiple erroneous registrations to correct errors. Other informational
user input errors (typos) should be corrected via the subscriber's profile during WFMS sessions, (e.g. wrong WCC attorney code, telephone number, etc.).
WFMS subscriptions are allotted individuals, not firms or companies. Any subscriber that leaves employ and uses WFMS in their new job duties must UPDATE their subscription profile (email, contact info, etc.). DO NOT resubscribe. Attorney accounts are assigned by the WCC Attorney Code (appearance in a claim dictates the level of access) and Attorney Proxy accounts have access only once selected by a subscribed attorney. LIKEWISE, if an attorney proxy leaves the employ of an attorney or law firm, it is the subscribed attorney's responsibility to delete the departed staff from their proxy list and to have any new designee register for WFMS so they may be selected as a new proxy. If a subscribed Attorney or Attorney Proxy relocates with to
a different law firm, they CANNOT submit a new application for WFMS.
WFMS subscribers who do not read the
Terms of Service (TOS) Agreement or provided support information (this HELP page, WFMS "The Basics - How to Begin"; all available from the WFMS menu above) may be in direct violation of the TOS by divulging their WFMS subscriber access information to anyone else or other activity that is expressly and specifically prohibited by the TOS. Those in violation will have access to WFMS revoked. Attorney Proxy designees are also subject to the subscribed attorney's loss of WFMS access if revoked for violations of the Terms; there are no exceptions. Ignorance of the Terms of Service is not a valid excuse for violation as they are noted, accepted and available onscreen at every login. NOTE: In all references, "subscriber" means the individual subscriber.