If you cannot find a solution to your problem from the
subjects linked above or those listed below, please contact
us via email:
firstname.lastname@example.org. WCC Public
Service and other administrative staff do not provide
technical support for our Online Services.|
Hotmail email addresses are
intermittently not receiving Websupport email, like password
resets, system messages and document submission receipts.
Microsoft has other free email platforms and Google Gmail
available. If you use a Hotmail account for Online
Services, please consider using a different free mail
service for Online Services communications.|
It is always strongly advised that
the current version Google Chrome or Microsoft Internet
Explorer 11.x is used for our WFMS Online
Services. The WCC domain (http://www.wcc.state.md.us) and
WFMS domain (https://services.wcc.state.md.us) should be
enabled for pop-ups and added to "trusted" sites in browser
Currently known browser issues include:
- Seems to be the current best option. Online forms: You must use the Submit button on
Formatta form to submit and select the Sign link in the
signature dialog instead of using the keyboard
Internet Explorer -
version 11.x is most compatible; Windows
Updates on this older browser can affect functionality.
tools used on the site for interactive features.
- Some intermittent site functionality issues through
various update versions. Add-ons, especially
security tools, can affect functionality.
- Does not support Trusted
Sites; generally compliant but may not integrate with
Formatta Filler forms software in some instances.
Basic WFMS services are supported by most contemporary
Internet browsers; WFMS Websupport staff does not
provide subscriber support for alternate Internet
browsers; WebForms software (Formatta Filler) is
available only for Windows operating systems.
Subscribers implementing SPAM filtering solutions must also add the WCC domain (*@wcc.state.md.us) for acceptance of email
notices and password resets, as returned or blocked emails results in revocation of WFMS access.
WFMS View Claim Documents inquiries require that the claimant Social Security number is entered plus one additional field: claim number, surname or date of birth
The claimant's Social Security number (SSN, last four digits) is REQUIRED to View Claim Documents and use the First Report of Injury search (available to some subscribers).
The SSN entered MUST BE VALID, as an example, entering 0000 or 9999 will not grant access to view documents in the WFMS system, no wildcard option can be used in the SSN field.
This affects only document viewing services; Claim Inquiry, File Forms, Hearing Issues, Hearing Results, Award Inquiry, etc. are unchanged. The Public Claim Data Inquiry function on our home page is not impacted by this change.
Research on (prior or other) claims not accessible due to these changes may be facilitated by visiting Public Service at our main office in Baltimore City during normal business hours. Their email address is:
All other WFMS Online Services inquiries and searches require that two identifying elements are provided in the listed input fields. The available choices are: WCC Claim Number, Social Security number, date of birth (MM/DD/YYYY format) and surname.
The claimant last name or surname input may be entered as a "wildcard" search; please enter ONLY the first two (2) letters of the last name. Remember that you are searching through structured
information and your search must match our data to provide a
In claims where no Social Security number (SSN) exists (the claimant does not possess or did not provide this information) you are required to provide information for two of the remaining three (3) data fields. When no SSN is provided for the claim it is not available as an element for search.
WFMS Online Services subscribed ATTORNEYS: The information entered in
your Online Services User Profile is the contact information in the WCC MasterFile for all Commission contact and official mailings. Subscribed ATTORNEYS will update their mailing address and other contact information on their User Profile page; no printed form is required for subscribed ATTORNEYS. Attorneys who are not subscribers will continue to use the paper Attorney Registration/Information Change form. Subscribers who are not attorneys, such as Employers or Insurers cannot change their mailing information via Online Services but must continue to use the forms defined for them.
More information is here.
When reporting any problem to WFMS Websupport ( email@example.com) always provide complete information. Emails should include specific information such as: WCC Claim number, specific error message received, approximate time the error occurred, description of the point in your transaction at which the error occurred, the specific form name submitting, document viewing, etc. This will provide support staff with information to research and/or duplicate the error and will expedite the resolution of the problem.
Basic Technical/Internet Browser (Internet Explorer) Information|
Current Internet Explorer (IE) is
recommended for most efficient WFMS access as some
alternative Internet browsers may not support all WFMS functionality. Internet Explorer
or Firefox are recommended
with the WFMS Document Viewer. Anyone may have more than one Internet browser installed on their PC
The WCC domain (http://www.wcc.state.md.us) and WFMS
domain (https://services.wcc.state.md.us) must be enabled for pop-ups in the new settings and added to "trusted" sites after SP2 installations
and subsequent security updates to assure features are
available. New PCs must have the domains added to
the Internet Explorer Trusted Sites.
Firefox, Chrome or alternate browser users note: WFMS Online Services Document Viewer does not function properly with current versions of
Chrome. You will be able to view or print only one page one (1) of any document via
Chrome. Please use contemporary versions of Internet Explorer
or Firefox to access WFMS Online Services for document printing.
We cannot provide general IT support for everyone and the information provided here is for guidance only. We make no claims and provide no support for
various Internet browsers, each user or corporate entity is responsible for their PC/network security and compatibility with WFMS requirements. Use of Internet Explorer has been requisite since WFMS Online Services inception and remains
a web browser standard used/available worldwide. Please contact your own IT support for additional information or assistance as required.
& Suspended Subscription
Please use the automated lost/forgotten password reset feature adjacent the WFMS login button if your
account is suspended or active and you need a password reset. The service will send a single use password to your registered email address automatically. The service will not function if your status is pending, revoked or denied. The service will not function if your registered email address is not accessible to you; you cannot change your email address or otherwise service your subscription via the automated password reset.|
Five (5) failed log-in attempts = wrong password or password entered incorrectly [Input error is the sole cause of password failure], result in suspension of WFMS access.
Once suspended, the subscriber must utilize the Lost/Forgotten Password reset function located on the WFMS Login page or contact WFMS Websupport via email only: firstname.lastname@example.org from their registered email address. All requests for subscriber service must originate from the registered email address.
Websupport will not contact subscribers to maintain their account once suspended or revoked.
For security purposes, WFMS access will be revoked for failure to reset your password or contact Websupport within 30 days of suspension.
If/when a subscriber requires service to their
for access to Online Services, the email request sent to Websupport must identify the subscriber by name and request the service requested clearly and plainly in the body text of the email.
Passwords are selected by the subscriber at the time of application and expire every 90 days. Subscribers are prompted for a change of password during their next session following the 90-day period. Access is NOT blocked by this policy, the subscriber is prompted to change the password after login and cannot proceed without the password update.
Legal staff or assistants may not request WFMS subscription actions/maintenance for their employers. Attorneys may not request subscriber service for their Attorney Proxy. No support is accorded the unsubscribed staff or assistant of a subscribed attorney. Each subscription is individual and is maintained by the individual subscriber only. You may not share your Online Services subscription with anyone, as specified by the posted
Terms of Service agreement.
WFMS security policies protect the rights of the injured worker and prevent their personal financial and medical information from unauthorized access. Divulging your WFMS credentials endangers the claimant's personal information, not the subscriber's.
Identity theft and other
activities are a fact.
You are required to
abide by the posted Terms of Service.
Maintaining User Profile and Updating Contact Information||BACK TO TOP|
|As stated in the posted
Terms of Service (displayed and acknowledged each time a subscriber clicks " I Agree" at login) WFMS Online Services subscribers are required to maintain their "Profile" information, including a current and valid email address. Websupport does not update profile information. Websupport cannot realize a subscriber has changed their email address if the subscriber has not recorded the change in their "Profile
"unless email sent to the address is returned or refused. Subscribers who cannot be contacted via email will be "revoked" from online access for violation of the above requirement, a primary provision of the WFMS Online Services Terms of Service agreement. |
During any WFMS session, simply select the User Profile page from the Menu Bar, enter the new information and "Submit".
Insurer subscribers must
use the Insurer Designee
update feature to change
any contact information
as mandated and specified by COMAR regulation.
|WFMS Subscription applications are deleted from the WFMS database 30 days post completing the online application. Most applications not serviced by the subscribing attorney within 30 days are "mistaken" applicants who have not read the information on WFMS provided and do not intend to visit the WCC for ID validation or have forgotten their selected password in the long interim between application and activation. |
Those presenting for verification at the WCC in excess of this time limit can complete the online application while visiting the WCC Public Service area. Suspended subscriptions left in excess of 30 days without contacting WFMS Websupport via email from the registered email address are revoked.
General Rules and Policies |
BACK TO TOP
In the event of Internet/email outages, WFMS Websupport will respond to support issues as quickly as possible. There is no telephone/voice support available for Online Services (WFMS subscribers outnumber the Commission's entire staff 5-1 at present). Public Service or other WCC staff answering telephones are not trained in the necessary technologies/policies/procedures to provide support or resolution. Websupport staff does not provide claim information or claim-administration support and is available only during Commission operating hours as established by COMAR 14.09.01.31 : 8 a.m. - 4:30 p.m., Monday through Friday via email to email@example.com.
Subscribers are permitted only one WFMS account. If a subscription contains vital informational errors, such as an incorrect email address, that prevent subscriber access to their profile - please contact firstname.lastname@example.org to notify us of the error and provide the correct information. This should originate from the email address to be used for WFMS registration. DO NOT complete multiple erroneous registrations to correct errors. Other informational
user input errors (typos) should be corrected via the subscriber's profile during WFMS sessions, (e.g. wrong WCC attorney code, telephone number, etc.).
WFMS subscriptions are allotted individuals, not firms or companies. Any subscriber that leaves employ and uses WFMS in their new job duties must UPDATE their subscription profile (email, contact info, etc.). DO NOT resubscribe. Attorney accounts are assigned by the WCC Attorney Code (appearance in a claim dictates the level of access) and Attorney Proxy accounts have access only once selected by a subscribed attorney. LIKEWISE, if an attorney proxy leaves the employ of an attorney or law firm, it is the subscribed attorney's responsibility to delete the departed staff from their proxy list and to have any new designee register for WFMS so they may be selected as a new proxy. If a subscribed Attorney or Attorney Proxy relocates with to
a different law firm, they CANNOT submit a new application for WFMS.
WFMS subscribers who do not read the
Terms of Service (TOS) Agreement or provided support information (this HELP page, WFMS "The Basics - How to Begin"; all available from the WFMS menu above) may be in direct violation of the TOS by divulging their WFMS subscriber access information to anyone else or other activity that is expressly and specifically prohibited by the TOS. Those in violation will have access to WFMS revoked. Attorney Proxy designees are also subject to the subscribed attorney's loss of WFMS access if revoked for violations of the Terms; there are no exceptions. Ignorance of the Terms of Service is not a valid excuse for violation as they are noted, accepted and available onscreen at every login. NOTE: In all references, "subscriber" means the individual subscriber.