Active WFMS-subscribed Insurers have the option of authorizing "Insurer Delegates" - administrative/support staff to access claim information, documents and sign/file available online forms.
An Insurer Delegate must complete the online "Insurer Delegate" application via this (Link to Insurer Delegate application) to be available for selection by a subscribed Insurer. Every subscriber must have a UNIQUE (to each individual subscriber) and valid email address that MUST be accessible to receipt of WFMS Websupport emails ( email@example.com).
Insurers cannot designate another active WFMS subscriber in another role (e.g. Insurer, Attorney) as a Delegate; a Delegate may be selected by/for multiple subscribed Insurers. Insurer Delegates cannot approve other Delegates nor affect an Insurer's Delegate listing in any way.
An Insurer Delegate has access to claim documents, excluding non-public, in which an insurer's appearance is present and may sign/file appropriate forms for the Insurer. An Insurer Delegate MUST use their individual subscription (user name/password) to access Online Services, they CANNOT use another subscriber's subscription/login or utilize the Insurer subscription. Such is a violation of the Terms of Service and subject to revocation of access to Online Services. Insurer Delegate subscriptions bear the same rules of conduct as all other subscribers: e.g. must have a unique email address and profile information and function within the rules and polices of the posted
Terms of Service agreement.
A Delegate's access is completely dependent on the authorizing
Insurer's status. If an Insurer is revoked for any reason,
all Delegates authorized by that Insurer are also revoked.
The most likely cause is a change in the Insurer Designee for an
insurer. The replaced Insurer Designee is immediately
revoked and the new Insurer Designee immediately emailed to
activate their Online Services subscription. The new
Insurer must then re-authorize all Delegates formerly authorized
by the defunct Insurer Designee. Communicate with
your authorizing Insurer to assure you are aware of any
impending changes so that you may respond quickly, without
interruption in your WFMS access.
Subscribed Insurers are responsible in all cases for the activities of their Delegates and are culpable to the extent of the law, including termination of access for violations of the online Terms of Service agreement. Attempts to commit fraud against the State of Maryland or the Workers' Compensation Commission may be subject to civil and/or criminal penalties and criminal prosecution. Insurers authorizing a Delegate are responsible for selecting/adding or deleting them from their Insurer Delegate list. A Delegate application provides NO access to WFMS services until selected by a subscribed Insurer. The subscribed insurer will maintain and/or terminate their Delegate list.
Access to claim-related documents and WebForms is based upon the INDIVIDUAL subscribed Insurer's appearance as a party in each claim. A subscriber MAY NOT under any circumstances share their username or password with anyone else, including support staff or co-workers. For security purposes all subscriber activity is logged (including IP address) and all information transmitted is encrypted. The results of claim information and claim document inquiries are printable from the WFMS Document Viewer/browser. Each subscriber is responsible for the privacy and security of all content once presented on their personal computer (PC). Access to WFMS services are a premium/privilege. Adherence to all terms and policies are requisite to qualify and maintain active status.
All subscribers must notify the WCC immediately of any violation of the Online User Services Agreement or WFMS security by any other party who may obtain possession of subscriber access information (user name/password).
When suspended or revoked for failed logins or other reasons, a subscriber may not submit an application for or otherwise obtain a new subscription. Each subscriber is permitted only one subscription and must abide by all posted rules, terms and policies. Contact WFMS Websupport via your registered email address. The policy and procedures for lost/forgotten passwords is posted to our
Subscriber Help page.
via the automated password reset adjacent the log-in window
are available to subscribers who are Active or Suspended.
The reset information is emailed to your registered email
address (there is no option to send this information to an
email address unknown to Online Services). If your
status is Revoked or you did not maintain your contact
information to include a current email address, please
contact WFMS Websupport with complete details of your
problem via email to
Once activated and selected by an Insurer, the Insurer Delegate must use their "Delegate Select" page to validate their identity via the selection from the available Insurers listed. Those Insurer Delegates who act on behalf of multiple Insurers must select the Insurer for whom they are acting to file appropriate forms for the proper signature and Insurer information to appear on the WebForm signature.
All questions relevant WFMS Online Services must be sent via email to firstname.lastname@example.org. We do not provide support for Online Services via telephone. If deemed necessary or more expedient, a Websupport staff will contact the subscriber via telephone. All reports of problems or other issues must include complete information, e.g. the subscriber's name, specific problem or error message received and the MD WCC claim number.
All online WebForms require Formatta Filler software installation.
Insurer Delegates working for more than one subscribed Insurer must assure via their Delegate Select page that they are submitting a form for the correct Insurer.
CLICK HERE for the WebForms instructions page.