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Healthcare Provider Delegate Requirements & Information  

Active WFMS-subscribed Healthcare Providers have the option of selecting authorized "Delegates"  (administrative/support staff) to access basic claim information and view WCC documents.  Available documents are those that may provide information on the status of Commission (WCC) Orders to pay for billed services, settlement information and hearing status information when the Provider has requested or is a party in a hearing.  In the future, online submission of appropriate forms will also be provided.

A Healthcare Provider Delegate must complete the online "Healthcare Provider Delegate" application via this link or from the listed Healthcare Provider Delegate application on the WFMS Login page to be available for selection by a subscribed Healthcare Provider.  Every subscriber must have a UNIQUE (to each individual subscriber) and valid email address that MUST be accessible to receipt of WFMS Websupport emails (websupport@wcc.state.md.us).
 

Healthcare Providers cannot designate another active WFMS subscriber in another role (e.g. Insurer, Attorney) as a Delegate; a Delegate may be selected by/for multiple subscribed Healthcare Providers.  Delegates cannot approve other Delegates nor affect another Delegate listing in any way. 

Once authorized, a Healthcare Provider Delegate 
has access to the same documents, excluding non-public information as the Healthcare Provider.  A Delegate MUST use their individual subscription (user name/password) to access Online Services, they CANNOT use another subscriber's subscription/login or utilize the Healthcare Provider's subscription.  Such is a violation of the Terms of Service and subject to revocation of access to Online Services.  Delegate subscriptions bear the same rules of conduct as all other subscribers: e.g. must have a unique email address and profile information and function within the rules and polices of the posted Terms of Service agreement.

Once activated after selection by a Healthcare Provider subscriber in good standing, the Delegate must use their "Delegate Select" page to validate their identity via a selection from those Healthcare Providers available in their list.
  Those Delegates who act on behalf of multiple Healthcare Providers must select the Provider for whom they are acting to achieve access rights (and when available, to file appropriate forms for the proper signature and information to appear on the WebForm signature). 

Subscribed Healthcare Providers are responsible in all cases for the activities of their Delegates and are culpable to the extent of the law, including termination of access for violations of the online Terms of Service agreement.  Attempts to commit fraud against the State of Maryland or the Workers' Compensation Commission may be subject to civil and/or criminal penalties and criminal prosecution.

  • Healthcare Providers authorizing a Delegate are responsible for selecting/adding or deleting them from their Delegate list.  A Delegate application provides NO access to WFMS services until selected by a subscribed Healthcare Provider in good standing.  The subscribed Healthcare Provider will maintain and/or terminate their Delegate list.

  • A subscriber MAY NOT under any circumstances share their username or password with anyone else, including support staff or co-workers.  For security purposes all subscriber activity is logged (including IP address) and all information transmitted is encrypted. The results of claim information and claim document inquiries are printable from the WFMS Document Viewer/browser.  Each subscriber is responsible for the privacy and security of all content once presented on their personal computer (PC).  Access to WFMS services are a premium/privilege.  Adherence to all terms and policies are requisite to qualify and maintain active status.

  • All subscribers must notify the WCC immediately of any violation of the Online User Services Agreement or WFMS security by any other party who may obtain possession of subscriber access information (user name/password).

  • Password resets via the automated password reset adjacent the log-in window are available to subscribers who are Active or Suspended.  The reset information is emailed to your registered email address (there is no option to send this information to an email address unknown to Online Services).  If your status is Revoked or you did not maintain your contact information to include a current email address, please contact WFMS Websupport with complete details of your problem via email to websupport@wcc.state.md.us.

When suspended or revoked for failed logins or other reasons, a subscriber may not submit an application for a new subscription. You are permitted only one subscription and must abide by all posted rules, terms and policies.  The policy and procedures for lost/forgotten passwords is posted to our Subscriber Help page.

All questions relevant WFMS Online Services must be sent via email to websupport@wcc.state.md.us.  We do not provide support for Online Services via telephone.   If deemed necessary or more expedient, a Websupport staff will contact the subscriber via telephone.   All reports of problems or other issues must include complete information, e.g. your name, specific problem description or error message received and the WCC claim number when applicable.

WebForms (when available)

WCC WebForms are selected from a list of available forms and will require that the MD WCC Claim Number is input and the appropriate form is selected.  Filler will then launch the form to be completed.  If the wrong claim number is entered and the claim information displayed is not the one desired, close Filler and verify the Claim Number via the Claim Inquiry.  All online WebForms require that Formatta Filler software is installed on your PC.

Healthcare Provider Delegates working for more than one subscribed Healthcare Provider must assure via their Delegate Select page that they are submitting a form for the correct Provider.

CLICK HERE for the WebForms instructions page.