Active WFMS-subscribed Healthcare Providers have the option of selecting authorized "Delegates" (administrative/support staff) to access basic claim information and view WCC documents that may provide information on the status of Commission (WCC) Orders to pay for billed services, settlement information and hearing status information if the Provider has requested or is a party in a hearing. In the future, online submission of appropriate forms will also be available.
A Healthcare Provider Delegate must complete the online "Healthcare Provider Delegate" application via this (Link to Healthcare Provider Delegate application) to be available for selection by a subscribed Healthcare Provider. Every subscriber must have a UNIQUE (to each individual subscriber) and valid email address that MUST be accessible to receipt of WFMS Websupport emails ( email@example.com).
Healthcare Providers cannot designate another active WFMS subscriber in another role (e.g. Insurer, Attorney) as a Delegate; a Delegate may be selected by/for multiple subscribed Healthcare Providers. Delegates cannot approve other Delegates nor affect another Delegate listing in any way.
Once authorized, a Healthcare Provider Delegate has access to the same documents, excluding non-public information as the Healthcare Provider. A Delegate MUST use their individual subscription (user name/password) to access Online Services, they CANNOT use another subscriber's subscription/login or utilize the Healthcare Provider's subscription. Such is a violation of the Terms of Service and subject to revocation of access to Online Services. Delegate subscriptions bear the same rules of conduct as all other subscribers: e.g. must have a unique email address and profile information and function within the rules and polices of the posted Terms of Service agreement.
Once activated after selection by a Healthcare Provider subscriber in good standing, the Delegate must use their "Delegate Select" page to validate their identity via a selection from those available in their list. Those Delegates who act on behalf of multiple Healthcare Providers must select the Provider for whom they are acting to achieve access rights (and when available, to file appropriate forms for the proper signature and information to appear on the WebForm signature).
Subscribed Healthcare Providers are responsible in all cases for the activities of their Delegates and are culpable to the extent of the law, including termination of access for violations of the online Terms of Service agreement. Attempts to commit fraud against the State of Maryland or the Workers' Compensation Commission may be subject to civil and/or criminal penalties and criminal prosecution.
Healthcare Providers authorizing a Delegate are responsible for selecting/adding or deleting them from their Delegate list. A Delegate application provides NO access to WFMS services until selected by a subscribed Healthcare Provider in good standing. The subscribed Healthcare Provider will maintain and/or terminate their Delegate list.