cognizant of all parties involved in the medical recovery process,
especially the disabled covered employee and their family. Include goals
and timeframes when creating the care plan, and allow for updates as
Determine what is needed for successful return to work,
especially from both the employer and employee's perspective.
Provide client advocacy and support at all times, and provide input and
guidance on treatment services'BE A LIAISON BETWEEN PARTIES including
Educate all parties, especially employer,
whenever possible on the positive and cost-effective aspects of return
to work programs and processes.
Always obtain and maintain
appropriate releases of information prior to beginning case management
Understand that there are many players in the case
management process, but that your main client should always be the
disabled covered employee; however do not become emotionally involved
with the injured worker or the case.
Always identify clearly your
role as a case manager to the employee at the start of the relationship.
Give legal advice at any time.
information crucial to RTW success.
Perpetuate disability by
failing to address doctor recommendations, health concerns, or
return-to-work issues in a timely fashion.
Assume that you have an
absolute right to attend all doctors' appointments despite client wishes
Provide legal direction to the claims adjuster, or
engage in claims investigative or adversarial activities.